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 The week of March 13, Firelands Electric will be conducting its annual member satisfaction survey. Randomly selected co-op members will be contacted by phone or email to participate.
Petitions to become a trustee candidate to represent board districts 1, 3, and 6 are due March 24.    READ MORE
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SmartHub 101

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  1. Account
  2. SmartHub 101

Screenshot of a phoneManage your account with SmartHub!

Featuring a user-friendly experience, SmartHub displays your detailed electric usage and allows you to manage and monitor your account easily – any time, any where.

SmartHub LogoSmartHub users can sign up to receive important account notifications via e-mail, text message, or a combination of both. Members also have the ability to add multiple contact numbers and e-mail addresses, as well as choose which notifications are sent to each contact. Selections can be changed at any time — giving you total flexibility and control.

Popular SmartHub notifications include: POWER OUTAGE ALERTS, PAYMENT CONFIRMATIONS, & load management PEAK ALERTS.

Monitor your electric consumption and view kilowatt-hour use from individual months, days, or even hours. You can even compare use from two different months and view average energy consumption.

Make sure to add firelandsec@smarthub.coop to your address book or contacts list to prevent your anti-spam software from blocking SmartHub's notifications. To ensure the best experience, always download the SmartHub app if you are using a smartphone or tablet. Learn more about everything SmartHub has to offer by clicking the links below:

  • SmartHub Features [PDF]
  • SmartHub How to Register Video [for computer]
  • SmartHub How to Register Video [for mobile]
     
  • SmartHub Notification Setup Instructions [PDF]
  • SmartHub Outage Alerts Setup Instructions [PDF]
  • SmartHub Power Usage Alert Instructions [PDF]
  • SmartHub Usage Planning Tool Instructions [PDF]

USE THE LATEST WEB BROWSER

SmartHub requires the latest web browser technology to keep your information safe! For the latest version, visit one of the links below or navigate to the website of your preferred web browser. 

  • Internet Explorer
  • Google Chrome
  • Mozilla Firefox
  • Apple Safari
  • Apple Safari (mobile, iPhone) available on iOS 5+ (Upgrade in iPhone settings)
  • Google Android 5.0+ (Android phones, upgrade in settings)
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About Us

Firelands Electric Cooperative is a member-owned, not-for-profit electric utility serving more than 9,100 homes and businesses in rural areas of Ashland, Huron, Lorain, and Richland counties.

Quick Links

  • Contact Us
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  • Statement of Non-Discrimination
  • Privacy Policy

Contact Info

Firelands Electric Cooperative, Inc.
103 Industrial Drive | P.O. Box 32
New London, OH 44851
Outages: 1-800-533-8658
Office: 419-929-1571
Office Fax: 419-929-8550
Operations Dept. Fax: 419-929-5122

Office Hours

Monday-Friday
7:30 a.m. - 4:00 p.m.

Emergency service is available 24/7
by calling 1-800-533-8658

©2023 Firelands Electric Cooperative. All Rights Reserved.

  • Account
    • Account Access - SmartHub
    • Capital Credits
    • Change Service
    • Energy Assistance Programs
    • Meters and Billing
    • Payment Options
    • Rates & Service Charges
    • SmartHub 101
  • Community
    • Cedar Point Discount Tickets
    • Contests
    • Co-op Connections
    • Ronald McDonald House
    • Safety Education
    • Scholarship Opportunities
    • TicketsAtWork
    • USO Ohio
    • Youth Tour Experience
    • A Team Academic Excellence
  • Energy Efficiency
    • Energy Education
    • Kids Zone
    • Local Contractor Lists
    • Member Programs & Rebates
    • Load Management
  • Outages
  • Safety & Line Clearance
    • Electrical Safety
    • Emergency Safety Training
    • Generator Safety
    • Grain Bin Safety
    • Meter Tampering Notification
    • Outdoor Electrical Safety & OUPS
    • Right-of-Way Program & Trees
    • Service Entrance Diagrams
    • Storm Safety
  • Your Cooperative
    • About Us
    • Annual Meeting of Members
    • Board of Trustees
    • Cooperative Elections
    • Code of Regulations
    • Cooperative History
    • Cooperative Principles
    • Economic Development
    • Employees and Staff
    • News & Updates
    • Ohio Cooperative Living Magazine
    • Operation Round Up
    • Privacy Policy
    • Political Action Network
    • Statement of Nondiscrimination
  • Your Power
    • Firelands Electric Service Territory
    • Power Supply
    • Renewable Energy
    • OurSolar Community Program