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SmartHub 101

The SmartHub app has a new look!

It's the SmartHub you know, Enhanced. Manage your account like never before with the new, improved SmartHub. Featuring an enhanced, user-friendly experience, the new SmartHub app shows your usage details right up front, allowing you to monitor your account quickly and easily. All of the features of SmartHub, like viewing and paying your bill and contacting us quickly and easily, are available at the tap of a button with the updated, intuitive app design. (New look is for the mobile app only and does not affect the desktop version.)
New Look. New Experience. Same SmartHub.

 

Firelands Electric Cooperative’s SmartHub isn’t just for paying bills — and signing up doesn’t mean you have to go paperless.

SmartHub users can sign up to receive important account notifications via e-mail, text message, or a combination of both. Members have the ability to add multiple contact numbers and e-mail addresses, as well as choose which notifications are sent to each contact. Selections can be changed at any time, giving you total flexibility and control.

Members can also monitor their electric consumption with SmartHub. You can view your use from individual months, days, or even hours. Also compare use from two different months and check out your average energy consumption.

Make sure to add firelandsec@smarthub.coop to your address book or contacts list to prevent your anti-spam software from blocking SmartHub's notifications. To ensure the best experience, always download the SmartHub app if you are using a smartphone or tablet.

 

SMARTHUB FEATURES

  • Choose to receive a variety of optional notifications regarding your Firelands Electric account, including:
    • Payment Confirmation
    • Payment Posted
    • Power Usage Alert
    • Power Outage
    • Peak Alert
    • Many others
  • View your electric consumption, compare usage between two months, and check out your home's average use with SmartHub's Usage Tools.
  • Sign up for Auto Pay by simply clicking on "Auto Pay Program" in the Billing & Payments tab.
  • Change your payment method in the Auto Pay Program.
  • Choose how you want to receive your bill  — in the mail, or by email. Just click on the My Profile tab, choose "Update My Paperless Settings," and change the slider labeled "Paperless" in the upper right corner to "ON" or "OFF".

 

Learn more about everything SmartHub has to offer by clicking the links below:

SmartHub Features [PDF]

SmartHub Notification Setup Instructions [PDF]

SmartHub Power Usage Alert Instructions [PDF]

SmartHub Usage Planning Tool Instructions [PDF]

 

USE THE LATEST WEB BROWSER

SmartHub uses the latest advances in technology to keep your information safe! To ensure SmartHub works correctly, you must use the latest version of your web browser. Visit one of the links below, or navigate to the website of your preferred web browser, for the latest edition. 

 

 

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