To report a power outage, please contact our Outage Hotline at (800) 533-8658.

If you lose power, please check to see if the power loss is due to a problem within your home or business by checking for a blown fuse or tripped circuit breaker.

In Home Life Support
Members who depend on in-home life support equipment should notify us immediately. We maintain records of members who use electrically operated life support machines, but you must inform our office of your situation. Because no electric company can guarantee uninterrupted electric service, we strongly recommend having a back up power source and an emergency plan for extended outages.

If you have any questions, please contact Firelands at (800) 533-8658 or operations@firelandsec.com. We apologize for any inconvenience power outages may cause for our members.